ECOMMERCE FAQ

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

Orders are processed from Monday to Friday. During these times, Dainese will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Dainese ships from various warehouses. Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL or UPS. Orders for Russia will be shipped via SDA. 

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You should contact Dainese Consumer Care immediately using the Contact Form on our website and provide the correct electronic billing details.

No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.

No. Orders must be made on our website dainese.com.

We ship to all countries that appear in the destination menu at the top right-hand side of the screen.

We currently only ship online orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Dainese ships from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Friday. During these times, Dainese will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)              

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.  

Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for                                                              

Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL or UPS. Orders for Russia will be shipped via SDA. 

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

All Dainese products purchased on www.dainese.com are guaranteed for two years.

The complete list of products covered by the conventional Dainese warranty is:

Please, contact warranty@dainese.com.

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods. 
- If you have registered on the Website, access the Orders section of your account, and follow the instructions;
- If you have not registered on the Website, access the "Orders" section using your email and order number. Follow the istructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
ATTENTION: We have a different procedure to return D-air® products. In case you have both D-air® products and not D-air® products in your order, note that you will have to make two different return requests. Follow the instructions carefully. The shipments will be different too.

Step 1: Log into your account, if you have not created one go to the ‘ORDERS’ section under LOGIN and follow the procedure. 
Select the order > Select the items you would like to return and confirm > Wait for the return confirmation email and follow the instructions. 
Step 2: Print the email confirmation and include it I the return parcel. 
Step 3: Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C. 

PLEASE NOTE - VERY IMPORTANT: For non-EU countries, please contact our Consumer Care Team to receive the proforma invoice for Customs that must be included with the shipment. 
Then:
- Print the Proforma invoice 
- Choose the courier you prefer.
- On the Proforma invoice fill the following blank fields: Carrier + AWB + Gross Weight + Volume + Signature.
- Attach the Proforma invoice and the original invoice to the shipment. 
- Send your return to our warehouse that will be on the email confirmation. 
 - Email us back info regarding the chosen courier and the tracking number for your return in order to keep track of the shipment.

If the return is sent without the correct proforma invoice or with a proforma invoice containing wrong or missing information, Customs will probably reject the shipment, the goods will not be released and the products will be shipped back – at your cost.

We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.
Shipping costs to return the product are at customer’s expense. 

Once product is received, the Return will be processed in our system. As per our Terms&Conditions, refund will be processed within 14 business days.

If you do not include the email confirmation we are not able to match it back to you and delays will occour.
Goods in transit are your responsibility until signed for at our warehouse we accept no liability for your chosen courier therefore we recommend a trackable, signed for and insured service.